Spark's Zero Stress: Made Just for You

At Spark, we don't have a warehouse of pre-made items. Every piece is printed, assembled, and hand-inspected only after you place your order. This ensures that you receive a fresh, high-quality work of art created specifically for your space.

Because of this bespoke process, we have a clear policy to balance our commitment to quality with the realities of custom production.

1. Defective or Damaged Items (30-Day Guarantee)

If the error is ours, we make it right. If your product arrives with a manufacturing defect or shipping damage, you have 30 days to request a free replacement or full refund.

• What qualifies: Printing errors, broken frames, or major damage during delivery.
• What does NOT qualify: Minor shifts in color/lighting, texture variations, or personal preference.
• To start a claim: Email help@sparkstore.net or contact us via our official channels on Facebook or Instagram with your order number and clear photos of the defect and packaging.

2. The "Made-to-Order" Policy (Change of Mind)

Since your item is manufactured based on your specific selection, we do not offer cash refunds for "change of mind." However, we want you to be satisfied:

• Eligibility: Only non-custom gallery prints (items not using your custom photos) are eligible for return.
• The Resolution: Eligible returns will be issued Store Credit (via a digital gift card).
• The Deductions: The actual shipping costs and COD fees will be deducted from your store credit amount.
• Condition: Items must be returned in their original, pristine condition within 14 days.

Note: Assembled wooden frames (Sizes 60x90 cm and above), rugs, and personalized/custom-designed art are considered Final Sale and cannot be returned for store credit.

3. Visual Representation & Product Expectations

We strive for absolute accuracy, but digital screens and physical materials interact differently. To ensure fairness and consistency:

• The Final Reference: In the event of any disagreement regarding color, proportions, or design details, the product images and specifications displayed on our site are considered the final reference.
• Sold as Described: If the delivered item matches the images and specifications shown, it is deemed as 'sold as described.' In these cases, it does not qualify as a manufacturing defect and is not eligible for a cash refund. However, non-custom prints may still be returned for Store Credit under our Change of Mind policy (see Section 2).
• Flags/Tapestry Size Variations: All listed flag sizes represent raw material dimensions. Final product sizes may vary by up to 4cm in all sides due to sewing, pressing, or finishing processes. This is a standard industry tolerance and is not considered a defect.

4. Custom Orders & Image Quality

When you order a custom product with your own uploaded image, you're trusting us to bring it to life — and we take that seriously. This section explains how we handle image quality, what our technology can and can't do, and what to expect.

Our Zero Pixelation Technology

All custom orders are processed through our Zero Pixelation enhancement technology, which analyzes and improves image clarity before printing. This allows us to work with a wide range of image resolutions and still deliver sharp, high-quality results in most cases.

However, no enhancement technology is a substitute for a high-resolution original. The better your source image, the better your print.

Image Quality Responsibility

By placing a custom order, you acknowledge that the final print quality is directly influenced by the resolution, compression, and content of the image you upload. Spark Store is not responsible for visual outcomes resulting from:

• Low-resolution or pixelated source images
• Heavily compressed files (such as screenshots, images saved from social media, or files shared over messaging apps)
• Images containing fine text or facial features, which are more sensitive to resolution limitations
• Aspect ratio mismatches between your image and the selected print size

Technical artifacts — including but not limited to softness, minor distortion of text or facial features, or visible compression — that result from the above are not eligible for exchange or refund.

Design Confirmation & Customer Approval

For applicable custom orders, a digital proof or preview is shared with the customer prior to production. By confirming the design — whether by explicit approval, written confirmation, or proceeding with the order after the proof is presented — the customer acknowledges that the final product will be manufactured exactly as shown. Any issues relating to design placement, cropping, color representation, layout, or image composition that were visible in the confirmed proof are not eligible for replacement, exchange, or refund. It is the customer's responsibility to review the proof carefully before confirming. If you have any concerns about the proof, do not confirm — contact us first and we will address them before proceeding.

Print Quality Checker — Informational Use Only

Our product pages include a Print Quality Checker that estimates how your uploaded image may print at your selected size. This tool is provided as a convenience to help you make a more informed decision before ordering.

Please note the following:

• The checker measures image resolution only. It does not analyze image compression, color profile, noise levels, or content type — all of which can affect final print quality.
• A "Good" or "Excellent" rating indicates that your image resolution is suitable for the selected size. It is not a guarantee of final print outcome.
• Results are estimates based on standard print quality benchmarks and may not reflect the exact output of your specific image.

Spark Store makes no warranties, express or implied, regarding print outcomes based on the checker's results. The tool is for informational purposes only and does not form part of any agreement or guarantee between Spark Store and the customer.

When in Doubt

If you're unsure whether your image is suitable for the size you want, we recommend reaching out to our team before ordering — we're happy to take a look.

5. Refund Process

• Defective Items: Full refunds are issued to your original payment method. For COD, we transfer funds to your bank account or electronic wallet.
• Change of Mind: Issued as Store Credit once the item is received and inspected.

6. Special Notes

• Pre-Approval: All returns must be authorized via email — unsolicited returns cannot be processed.
• COD Policy: Customers who repeatedly refuse COD orders may have this option disabled for future purchases.